As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.
Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.
To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.
We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.
Help the fight against COVID-19
Has your doctor or nurse said you are likely to have a COVID-19 infection? Or do you have these symptoms?
- Continuous new or worsening cough
- High temperature
And have had them for fewer than 15 days?
Are you aged 65 and above?
Or aged 50 to 64 with any of these illnesses?
- High blood pressure and/ or heart disease
- Diabetes not treated with insulin
- Asthma or lung disease
- Stroke or neurological problems
- Weakened immune system due to serious illness or medication (e.g. chemotherapy).
- Liver disease
Then you could be eligible to join the PRINCIPLE trial and help the fight against COVID-19.
The PRINCIPLE trial aims to find treatments that reduce hospital Admission and improve symptoms for people with COVID-19.
To find out more, please visit: www.principletrial.org
Tel: 0800 138 0880
For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area - please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next
Important Information - November 2019
Riley House Surgery is currently undergoing refurbishment.
During the refurbishment we ask patients to have extra awareness of potential hazards which may appear.
We apologise for any inconvenience caused, and we thank you for your patience during this important work.
This website contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.
HOW TO FIND US
Riley House Surgery
413 Hertford Road
Medicus Health Partners
Dear patient we are pleased to announce that our Practice is working towards a brighter future for our patients. Riley House Surgery has collaborated with 14 other practices in Enfield to form Medicus Health Partners (MHP) on 1st April 2018.
For more information about Medicus Health Partners (MHP) please visit http://www.medicushealthpartners.co.uk/ - details for all 15 practices of MHP can be found under the MHP Practices tab.
This exciting development will provide the foundation for a new model of General Practice which we believe will provide a valuable contribution to the NHS as a whole which will ultimately result in a better service for all of our patients.
We will still continue to provide you with an excellent service, however we are currently changing the way we work by reviewing the way in which we deliver our services and the organisation of our practice so that we can better serve our patient’s needs.
Please bear with us whilst we implement those changes. Over the next few months we will be asking you for your views and opinions on how we can improve our services.
Please visit this site regularly to find out about the changes that are taking place. Please also take part in the online questionnaires and surveys that we will be posting in this site, to find out your views so that we can improve on the services that we offer.
Our practice is the second oldest in Enfield, having been founded in 1924 by Dr Robert Adam who remained our senior partner until his death in 1987. We are proud of the fact that our group of doctors can trace its origins back over an unbroken line of service for over 70 years.
In 1978, as the practice premises at 413 Hertford Road had become inadequate, we moved to Moorfield Road Health Centre.
Gradually the practice grew in partnership and staff. So when 413 Hertford Road became vacant in 1991 it seemed logical to come back to our roots.
On October 18th 1993, we proudly opened the doors of our new premises, Riley House Surgery, to our patients, many of whom remember the 'old days' when Dr Adam first started.
On November 18th 1993, Riley House Surgery was officially opened by Dr Woodrow, one of the original partners, now retired.
Our group pioneered the concept of the now widely-used appointments system in Enfield Highway. We take some pleasure in the knowledge that our practice was the first in the locality to invest in a computer system. This has since been completely renewed.
With a constant view to the future, we keep our professional policies and administrative techniques under continued review in order that we may maintain the highest standards of care and give the best service we can to our patients.
Download our Statement of Purpose.
We, as GPs, aim to work with our patients and all our staff as a team. We therefore need your support, understanding and co-operation so that we can function as a good team. Should you have any problems please do not hesitate to let us know so that we can do our best to overcome the hurdle.